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It is with pride that these words are added to the ForeWord of this book.The release of this introduction to ITIL marks a significant event in the ITSMF world-wide community.
The International ITSMF organization through its International Publications Executive Sub-Committee(IPESC),comprised of a concil of members from global ITSMF chapters has given its formal ITSMF International endorsement to this book,which was based on a previously endorsed ITSMF publication.
Through the efforts and dedication of its committee members,the objective of ITSMF International's Publications ESC is to crete added value to the community of ITSM professionals,by enabling the development of a common global library that supports a uniform standard of ITSM knowledge and best practices.
The review process itself is a rigorous one,with stringent endorsement criteria that and ITSM-related publication must meet before it can be endorsed by the IPESC.
The Acknowledgements on the following pages indentify many ITSMF chapter representativs who were involved in the review and endorsement of this book.On behalf of the ITMF global community I wish to thank the IPESC for their dedication,effort and commitment to participating in the review and endorsement of this book.I hope you find this book enjoyable,informative and a useful introduction to ITSM.